Coaching in Crisis: Developing Resilience for Trauma-Informed Practice


Working with people who are experiencing chronic stress can have an impact on those providing services, in just about any field. There are several terms for this impact: “burnout”, “compassion fatigue”, “vicarious trauma” and “secondary traumatic stress” have all been used to reference the signs that a professional is experiencing overwhelming stress in their work. It is critical to recognize the signs of stress, and have a resilience plan in place so that this stress does not take such a toll that diminishes interest, motivation, and satisfaction in the work.
This presentation will define the term “vicarious trauma”, help participants recognize the signs, and share strategies for developing a personal and professional resilience plan that can enhance the capacity of financial coaches to serve their clients.


Saundra Davis, Executive Director and Founder, Sage Financial Solutions

Saundra Davis is a US Navy veteran, financial coach, educator, and consultant who is nationally recognized as an expert in the financial coaching field and for her work with community-based organizations that focus on asset building for the working poor. Her experience in the U.S. Navy, where she made EVERY money mistake possible, and her twenty years serving community based organizations (that is where you make the big bucks, right?) led her to the reality that the best way to help people find a path out of poverty was to help them become their OWN financial expert. Ms. Davis is the founder and Executive Director of Sage Financial Solutions, a San Francisco Bay area based organization that develops comprehensive financial capability programs for low- and moderate-income communities throughout the United States. Saundra’s work continues to shape the financial capability and coaching efforts around the country. She holds a B.S. in Management and an M.S. in Financial Planning from Golden Gate University where she is currently an adjunct professor in the Personal Financial Planning program.
Dr. Donielle Prince, San Francisco Bay Area Regional Community Facilitator, ACEs Connection

Dr. Donielle Prince’s educational background includes an MS.Ed in Psychological Practice from the University of Pennsylvania, and a Ph.D. in Educational Policy from Stanford University. She also holds a B.A. in Psychology, with an education minor, from Wellesley College. These interests, reflected in her educational history, have led Donielle to work both as a therapist, and as a researcher seeking to understand the conditions that cause the types of traumas showing up in the therapy office. Towards this mission, as a program evaluator, Donielle has studied community-based youth development programming in Philadelphia and San Francisco Bay Area; school reform strategies implemented in New Jersey and the San Francisco Bay Area; and for 11 years, she studied the effectiveness of the teacher education program throughout the entire California State University system, as well as a few teacher education programs located at private universities. Donielle recently transitioned to ACEs Connection, where she is currently the San Francisco Bay Area Regional Community Facilitator, supporting communities that are seeking to establish collaboratives that build resilient neighborhoods, cities, and counties in that region. A Bay Area transplant to Sacramento, over the past 8 years Donielle has become active in the local community. Donielle’s professional and community interests have always intersected, culminating in her current work focused on educating people about about mental health, in particular on the impact of both trauma and resilience on well-being.